When hiring a moving provider, it can seem overwhelming to decide who to pick. However, you can make a safer choice by choosing a moving company with a ProMover designation. This program helps to confirm that a moving provider is dependable.
As a ProMover-certified provider, we have undergone the process and have maintained our designation for years. This article will discuss what a ProMover is and why you should use one for your next relocation.
What is ProMover?
When you see a moving and storage company that is a ProMover, they have passed the certification program from the ATA. The American Trucking Association’s Moving and Storage Conference gives customers an easy way to find trustworthy providers.
The requirements for the ProMover certification program can be strict, so not every company can meet the standards. If you find a company with a ProMover certification, you can rest assured they are professional.
Requirements to Become a ProMover
If you want to join the ProMover certification program, you must agree to higher ethics and professionalism. For the ATA to consider your application, you have to provide evidence you delivered legitimate moving services for over 18 months.
Moving providers should also agree to abide by the ATA Moving & Storage Conference Code of Ethics. When submitting your application, the mover must verify that they are in good standing with the state.
ProMovers Must Adhere to the Following Business Standards
As part of maintaining the ProMover certification, you must adhere to the business standards set by the ATA Moving and Storage Conference. These standards ensure a fair and consistent moving experience for customers.
Some of the most important business standards that providers must follow are:
- Advertise accurately with appropriate governing numbers
- Provide estimates of service costs (unless waived under valid circumstances)
- Provide prospective customers with various professional materials
- Abide by the 110% rule for collections
- Prepare descriptive inventory
When relocating a customer, the moving provider must use a certified scale when charging based on shipment weight. The moving company must provide evidence of the delivery weight and provide a reweigh if requested.
Where the ProMover certification matters greatly is in maintaining customer satisfaction. The company should always make a reasonable effort to keep the schedule detailed in the service agreement.
As the company continues to provide services, it must ensure no outstanding customer complaints in the ATA database. The company must verify its customer satisfaction with reviews from past customers.
Learn More About Our Moving and Storage Company Today
Covan World-Wide Moving is a trusted moving provider with over 100 years in the industry. If you want a streamlined moving experience from a ProMover, we are the residential mover team you need by your side.
Contact us today to request a free moving estimate. Call to speak with one of our friendly specialists or fill out the online quote form.
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