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On a five point scale with "5" being extremely satisfied
and "1" being extremely dissatisfied, overall how satisfied
or dissatisfied were you with your salesperson?
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If you had any special requests or needs, did the salesperson
follow through with the appropriate person or action?
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Did the truck and crew arrive to load your goods when promised?
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How satisfied or dissatisfied were you with the loading process?
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How satisfied were you with the communications during the moving
process?
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How satisfied were you with the unloading process?
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Did the truck and crew unload your goods when promised?
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| COMMENTS:
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| Using a five point scale, with "5" being stronly
agree and "1" being strongly disagree, how much do you agree
or disagree that... |
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The packers were careful in how they treated your items?
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The crew who loaded your goods was careful in how they treated
your items?
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The driver who picked up your goods cared about you and your
furniture?
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The driver who delivered your goods cared about you and your
furniture?
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The crew who unloaded your goods was careful in how they treated
your items?
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My Customer Service representative was professional and competent?
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If the occasion to move should arise, how likely would you be to use
Covan World-Wide Moving, Inc. again?
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Has one of our team members or a particular incident significantly
affected your impression of Covan World-Wide Moving, Inc.? If so, please
list the employee's name and choose type of impression.
Employee's Name:
Favorably
Unfavorably
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COMMENTS:
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